Frequently Asked Questions
Here you'll find answers to the most common questions about our products, services, and policies. We've categorized them for your convenience.
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Warranty & Service Information
At CloVixa, we stand behind the quality and durability of our gaming accessories. We are committed to providing you with reliable products and exceptional customer service.
Our Standard Warranty Policy
All CloVixa Gaming Accessories are covered by a comprehensive one-year limited warranty from the original date of purchase. This warranty specifically covers defects in materials and workmanship under normal use. We meticulously test our products to ensure they meet the highest standards, and this warranty reflects our confidence in their quality.
It is important to note that this warranty does not cover damage resulting from misuse, accidental damage, unauthorized modifications, cosmetic damage, or normal wear and tear. For example, physical damage caused by drops, spills, or extreme temperatures would not be covered. Always refer to your product's user manual for proper care and usage guidelines.
Making a Service Request or Warranty Claim
Should you encounter an issue that you believe is covered by our warranty, initiating a service request is straightforward. Follow these steps:
- Contact Support: Visit our Contact Us page and select "Warranty Claim" or "Technical Support" as the subject.
- Provide Details: Clearly describe the problem you are experiencing. Include your product model, serial number (if applicable), and a detailed explanation of the malfunction.
- Proof of Purchase: Be ready to provide your original purchase receipt or order number. This is crucial for verifying your warranty coverage.
- Troubleshooting: Our support team may guide you through some troubleshooting steps to diagnose the issue remotely.
- Return Authorization: If a return or repair is necessary, you will be issued a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send products back without an RMA, as this may delay processing.
Out-of-Warranty Service
Even if your product is outside the warranty period or the issue is not covered by the warranty, we may still be able to help. Our support team can provide information on repair options, replacement parts, or offer advice on how to resolve common issues. Please contact us to discuss your options. Service fees may apply for out-of-warranty repairs.
For detailed terms and conditions, please refer to the warranty information included with your product packaging or contact our support team directly.