Privacy Policy

Introduction: Our Commitment to Your Privacy

Welcome to CloVixa Gaming Accessories. We are deeply committed to protecting the privacy of our customers and site visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website clovixa.com, use our services, or make purchases from us. We understand the importance of privacy in the digital age, especially when it comes to your personal data, and we strive to be transparent in our practices. By using our site, you agree to the terms outlined in this policy.

Information We Collect

To provide you with the best possible service and shopping experience, we collect various types of information. This data helps us process your orders, personalize your experience, and improve our offerings.

Personal Identification Information:

• Name: Collected when you create an account, place an order, or subscribe to our newsletter.
• Email Address: Used for order confirmations, shipping updates, customer service, and promotional communications (if you opt-in).
• Shipping Address: Necessary for delivering your purchased products.
• Billing Address: Required for processing payments.
• Phone Number: May be used for delivery coordination or customer service inquiries related to your order.

Payment Information:

When you make a purchase, we collect payment details such as credit card numbers or other payment account information. Please note that we do not store full credit card numbers on our servers. All payment transactions are processed through secure, encrypted third-party payment gateways that comply with industry standards.

Non-Personal Information:

• Browser Type and Version: Helps us ensure site compatibility and optimize display.
• Operating System: Similar to browser type, this aids in site optimization.
• IP Address: Used for geographic location estimation, security, and fraud prevention.
• Referring/Exit Pages: Helps us understand how you navigate to and from our site.
• Clickstream Data: Information about how you interact with our website, including pages visited, products viewed, and time spent on pages.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are small data files stored on your device that help us remember your preferences, enhance your browsing experience, and analyze site traffic. For more detailed information on how we use cookies, please refer to our dedicated Cookie Policy.

How We Use Your Information

The information we collect serves several crucial purposes to enhance your experience and operate our business effectively.

• To Process Transactions: Your personal information is essential for fulfilling your orders, processing payments, and managing returns or exchanges.
• To Provide and Maintain Our Service: This includes operating our website, ensuring its functionality, and offering customer support.
• To Personalize Your Experience: We use data to understand your preferences and tailor product recommendations, content, and advertisements to your interests.
• To Improve Our Website and Products: By analyzing usage patterns and feedback, we can identify areas for improvement and develop new features or products.
• To Communicate With You: We use your contact information to send order updates, respond to inquiries, and, with your consent, send promotional emails about new products, special offers, or events.
• For Security and Fraud Prevention: Your data helps us detect and prevent fraudulent activities, unauthorized access, and other security risks.
• For Analytics and Research: We analyze data to understand market trends, customer behavior, and the effectiveness of our marketing campaigns.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Data Sharing and Disclosure

We value your trust and are committed to keeping your information confidential. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except in the following limited circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes payment processors, shipping companies, marketing platforms, and IT support.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes complying with subpoenas, protecting our rights or property, or ensuring the safety of our users or the public.
• With Your Consent: We may share your information with third parties for purposes not described in this policy, but only with your explicit consent.

We ensure that all third parties with whom we share data adhere to strict data protection standards and are only provided with the minimum information necessary to perform their specific functions.

Data Security

The security of your personal data is paramount to us. We implement a variety of robust security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission, especially for sensitive information like payment details.
• Access Controls: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us and are subject to strict contractual confidentiality obligations.
• Regular Security Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Firewalls and Malware Protection: Our systems are protected by firewalls and regularly scanned for malware to prevent malicious attacks.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your personal information, such as using strong, unique passwords and logging out of your account after each session.

Your Rights Regarding Your Data

You have specific rights concerning your personal data. We are committed to helping you exercise these rights.

• Right to Access: You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within one month.

Cookie Usage

As mentioned earlier, our website uses cookies to enhance your browsing experience, personalize content, analyze site traffic, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use both session cookies (which are temporary and disappear after you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). These cookies help us to:

• Remember items in your shopping cart.
• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
• Deliver relevant advertisements.

You can choose to disable cookies through your individual browser options. However, disabling cookies may affect the functionality of certain parts of our website. For a comprehensive overview of the types of cookies we use, their purpose, and how you can manage your preferences, please visit our dedicated Cookie Policy page.

Policy Updates

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.